Refund, Exchange, Return Policy
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 3 days of receiving your order.
Merchandise must be returned within 3 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Customers may begin the return process by contacting us at sales@theluminarystoreTLS.com, stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $10.99, which will be deducted from the amount to be refunded . The shipping back charges are non-refundable.
To begin your return or exchange, please contact us at sales@theluminarystoreTLS.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 2 to 5 business days after we receive your return.
- The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $10.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
- THE LUMINARY STORE TEAM